Everything about ordering a card: how checkout works, which payments we accept, the return terms and how to manage your order after it ships.
- Pick a card from the store, check the set, rarity and condition, and add it to your cart.
- Every listing is a single physical card held in our New York hub — once it sells the listing closes.
- At checkout you fill in the recipient details and shipping address; a flat shipping and insurance fee is added.
- You receive an order reference (SHG-…) by email the moment the order is created.
- Credit and debit cards are processed on a secure payment page — we never store card numbers.
- PayPal is available as an alternative, with the order reference filled in for you.
- All prices are shown and charged in US dollars; your bank may add a conversion fee.
- The order moves to packing only after the payment is confirmed.
- 14 days from delivery to return a card in the condition it arrived in.
- Every card is photographed before packing, so condition claims are checked against our record.
- Lost or damaged in transit is covered by the shipping insurance — replacement or full refund.
- Refunds go back to the original payment method within 7 business days of the card reaching us.
- Track an order with its reference and the email used at checkout.
- Report a missing, damaged or wrong item and we open a case with the packing photos attached.
- Signed-in buyers see every order, invoice and tracking number in their account.
- Address changes are possible while the order is still in packing — send them through the order page.
- Every order is packed and dispatched from our New York hub, in a rigid, sleeved and toploaded pack.
- Flat shipping and insurance of $24 per order, tracked door to door worldwide.
- Handling takes 1-2 business days; delivery is typically 6-12 business days depending on destination.
- Import duties and local taxes, where they apply, are paid by the buyer on arrival.
- 14 days from delivery to return an item in the condition it arrived in.
- Every card is photographed before packing, so condition disputes are settled from our own record.
- Items lost or damaged in transit are covered by the shipping insurance and replaced or refunded in full.
- Refunds return to the original payment method within 7 business days of the item reaching us.
Prices are in US dollars and charged in US dollars.