Frequently asked questions

Every parcel leaves our facility at 273 Foley Hill Road, Mohawk, NY 13407, United States. Items are received, photographed, insured and stored until you request a shipment.

Tracked international delivery usually takes 7 to 14 business days from dispatch, depending on the service you pick and customs clearance time.

Yes. Consolidation is the cheapest option: anything marked in house can be packed together into a single insured parcel.

Yes. Every shipment carries a tracking number and insurance at the declared value, visible in order tracking and in your dashboard.

Address the recipient as SHAGER followed by your full name as it appears on the site, plus your personal suite code, so we can match the parcel to your account on arrival.

Import thresholds depend on your country. Shipments to Israel under 75 USD are exempt, VAT applies above that, and duty may apply above 500 USD depending on classification.

Purchases delivered to a New York address include an extra 5% sales tax, shown in the order summary. Shipments leaving the United States do not.

We do. Shager prepares the contents declaration, declared value and export documents for every outbound shipment.

No. We always declare true value. Under declaring voids insurance cover and breaks import law.

You can cancel and return an item within 14 days of delivery if it is in the condition it shipped in and original packaging is intact. Opened sealed product cannot be returned.

For damaged or incorrect items we cover return postage in full. For a change of mind the customer pays return postage and original shipping is not refunded.

Photograph the parcel and item within 48 hours of delivery and open a support ticket. We file the carrier insurance claim and refund or replace.

Once the return is received and checked, refunds are issued within 5 to 10 business days to the original payment method, or instantly as account credit.

Local and international credit cards through our secure processor, and PayPal. You can also preload account credit and pay from the balance.

All prices and charges on the site are in US dollars. Your card issuer converts at their rate and may add a conversion fee.

Credit covers storage, packing, insurance and postage. At a zero balance new dashboard actions are blocked, so top up in advance.

Card details are never stored on our servers. Charges run through a secure payment provider and we keep only the transaction record for invoicing.